877-527-2437
Call us for more information | 877-527-2437

FAQ

This is a short list of our most frequently asked questions. For more information about RefurbFloorCare.com or if you need support, please call us toll free at 877-527-2437 x 5 and ask to be connected to our Refurbished Equipment Sales deptartment
1.       Does RefurbFloorCare.com sell service, parts, and consumables?  Yes. we has nationwide service on floor care equipment and supports all manufacturers with both OEM and aftermarket parts.
 
2.       Can I add/upgrade an additional battery(s) to my order?  Yes – Upgrades can be made for an additional charge.
 
3.       What is the warranty on a refurbished unit?  The standard warranty for refurbished equipment is 60 days, parts & labor.
 
4.       Can I extend the warranty?  Extended warranties are available on certain units. Let us know your needs before placing your order.
 
5.       Can I receive detailed specifications on a unit I am interested in?  Yes. We can forward current equipment, conditions, pictures, hours, and any issues for the equipment we have available for purchase.
 
6.       How do I get warranty service?  Call us at 877-527-2437 x 5 or email us directly at refurb@karcherna.com
 
7.       How much is shipping? Shipping prices vary. Please contact us at refurb@karcherna.com or 877-527-2437 x 5 and we will get you a quote for shipping rates.
 
8.       How long until I receive my equipment?  After we receive payment, your order is packed within 24 hours, and you should receive it within 5 – 7 business days.
 
9.       Can I expedite the shipping on my order?  Yes. Some items may be able to be expedited for an additional charge. Contact us for more details.
 
10.   Can I order online or over the phone?  You can place an order through eBay, or call us at 877-527-2437 and ask to speak our Equipment Sales Department.
 
11.   Where can I find your eBay page? Our eBay page is located here: http://www.ebay.com/usr/refurbfloorcare
 
12.   What if RefurbFloorCare.com doesn’t have the equipment I’m looking for? Call our Equipment Sales Deptartment at 877-527-2437 x 5 for more information.  We will help try to find the equipment you are searching for.
 
13.   Can I sell my used equipment to RefurbFloorCare.com?  Yes. we will consider buying your used equipment. Call our Equipment Sales Department at 877-527-2437 x 5, or cut and paste the following link into your web browser: http://refurbfloorcare.com/SellEquipment.aspx - or email us at refurb@karcherna.com.  Send in any pictures of the equipment and list any pertinent information you think will help us offer you the most competetive pricing possible.  We can also help you with shipping options.
14.  You don't seem to have a lot of inventory listed on your website or on eBay.  How can I see all your inventory for sale?  Currently, we are going through a website upgrade and are always changing what we have listed for sale online.  For a full list of our Inventory with pricing, please email us at refurb@karcherna.com requesting a copy of our most up date Equipment Inventory List and we'll gladly forward you the requested information. 
 
Thank you for your interest in our organization.  We look forward to partnering with you to make you as profitable and successful as possible.